Changes and Returns

Exchange or Return Period:

The period for exchange or return is 60 (sixty) calendar days from the receipt of the product.

To be eligible for an exchange or return, the item must not have been used and must be in the same condition in which it was received. It should also be in its original packaging.

Refunds (if applicable):

Once we receive and inspect your returned item, we will send you a notification confirming that we have received your item.

If the warranty is applicable, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds (if applicable):

If you haven't received your refund yet, please first check your bank account again.

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Then, contact your credit card company, as it may take some time before your refund is officially posted.

Then, contact your bank. Typically, a few days of processing time are required before the refund is reflected.

Exchanges (if applicable):

If you wish to request an exchange of a product within the warranty period, please send an email to support explaining the reason, and we will reply with the instructions and the address for sending the items.

Shipping Costs:

marinoexpress.com only covers shipping costs in the case of a return or exchange due to product defects. If the reason is change of mind, the customer is responsible for the shipping costs (freight) to return the item, as well as the shipping costs (freight) for the new item chosen.

Deadlines:

After receiving the returned items, we have a period of up to 5 (five) business days to resolve the case. The delivery time for the new item will vary depending on the case and the customer's location. The refund timeline depends on the payment method used. If paid by credit card, the reversal may take up to two billing cycles to complete. This process is the responsibility of the card administrator.

Attention:

If you are sending an expensive item, you should consider using a traceable shipping service or one with transport insurance. We do not guarantee that we will receive your returned item. And without receiving the product, we cannot proceed with the exchange or refund.

If you have any questions, please email us.